XR MediaXR Media
For plumbers

Never miss another plumbing job.

24/7 AI receptionists for Australian plumbing businesses.

When you are under a sink, crawling under a house or halfway through a hot water changeover, the phone keeps ringing. XR Media answers every call, works out whether it is an emergency or a job to quote, and books it in. Adelaide-based, working with plumbers across South Australia and the rest of Australia.

Book a DemoHow the AI receptionist works
The problem

Your hands are wet. The phone doesn't care.

Plumbing work does not pause for a ringing phone. An unanswered call is rarely a call that waits — it becomes a job for the next plumber on the list.

You're under a sink at 2pm

Headtorch on, hands in the cabinet, water everywhere. The phone rings with a new enquiry and you cannot reach it without flooding the floor.

You're crawling under a house

Damp, cramped and halfway through locating a leak. Stopping to answer means climbing out, cleaning up, and losing ten minutes on a job that is already tight.

You're driving between jobs

On the freeway with a van full of fittings. You see a missed call but cannot safely return it, and by the time you pull over they have called someone else.

A hot water cylinder bursts at 11pm

After-hours and weekend emergencies are when homeowners panic and when most plumbers are unreachable. The first business to answer wins the call-out.

A customer with water coming through the ceiling does not leave a voicemail and wait. They call the next name in the search results, and once someone else has stopped the leak, the repeat maintenance, the bathroom renovation and the referrals go with them.

The fix

From emergency call to booked job

Your receptionist is configured around how you actually run the day: what counts as urgent, who takes after-hours calls, and how far you travel.

01

Answered before the second ring

No voicemail, no queue. The caller explains the problem straight away, whether it is a routine tap repair or water pouring through the ceiling.

Every call picked up, on the tools or off
02

Job qualified and triaged

Is it a burst pipe, a blocked drain, a leaking hot water system, a gas issue or a quote for a bathroom renovation? It captures the address, access and urgency just like a good plumber would.

Emergencies separated from quotable work
03

Escalated or booked on the spot

Genuine emergencies transfer to your on-call number. Everything else lands in your calendar with an SMS confirmation to the customer and the full job brief to you.

Calendar, SMS and job notes in one pass
Example customer journey

How a burst pipe becomes a booked call-out

A realistic after-hours scenario showing what the caller, the receptionist and you experience.

01

A burst pipe in the kitchen

A homeowner discovers water spraying from a burst flexi hose under the sink at 8:15pm. She calls the first local plumber she finds.

02

The call is answered instantly

Instead of voicemail, she is greeted by your receptionist and explains the leak, the location and that the mains tap is already off.

03

Graded as an emergency

Active water damage and no running water to the kitchen is flagged as a same-night call-out, not a booking for next Tuesday.

04

Address and access captured

Street, suburb, whether she is the owner or tenant, access to the mains, and a safe place to park the van.

05

Booked or escalated

If you take after-hours emergencies, the call is transferred to your on-call mobile. If not, she is booked into your first available slot tomorrow morning.

06

Everyone has the details

She gets an SMS with the arrival window and your contact details. You get the fault, address and transcript before you turn the key.

Benefits for plumbing businesses

What changes when every call is answered

The outcomes that matter to a plumbing business: more captured jobs, fewer interruptions and a better experience for your customers.

Never miss emergency work

Burst pipes, gas leaks and hot water failures are high-value, time-sensitive jobs. They are answered and triaged in seconds.

Win more after-hours jobs

Most plumbing emergencies happen outside business hours. While competitors go to voicemail, you are booking the call-out.

Stay on the tools

No climbing out from under a house for a price on a leaking tap. You keep working while enquiries are handled properly.

Capture every lead

Blocked drains, renovation quotes and maintenance calls are logged and booked instead of disappearing into a missed-call list.

Better-prepared arrivals

You know the fault, the address, the access and whether it is tenant-occupied before you leave, so you take the right parts.

A more professional first impression

Every caller gets a calm, consistent response instead of a rushed answer from a crawl space or a noisy van.

Features

What it actually does on a call

Everything below is configured for your plumbing business before it takes a single live call.

24/7 answering

Covered during jobs, after hours, weekends and holiday periods.

Appointment booking

Real availability offered, with travel time and job buffers built in.

Emergency call screening

Burst pipes, gas issues and active leaks flagged as priority, not queued.

Call transfers

Warm transfers to your on-call mobile for jobs that cannot wait.

Job software integration

Leads and bookings can be pushed into ServiceM8, AroFlo, simPRO or the system you already use, depending on your setup.

Calendar sync

Google Calendar, Outlook or iCal, with your own buffers and blocked-out days.

Missed-call recovery

Instant SMS and a callback when a call slips through anywhere in the chain.

SMS updates

Confirmations, arrival windows and reminders sent to the customer in writing.

Full call records

Transcripts of every fault description and address, useful for quoting and records.

Residential and commercial rules

Different questions for a homeowner, a property manager and a builder.

Frequently asked questions

Plumbing-specific questions

Practical answers about how the AI receptionist handles the work you actually do.

Can it identify emergency plumbing calls?
Yes. We build your triage rules with you: burst pipes, active leaks, no running water, gas smells, blocked sewer drains, failed hot water cylinders and roof leaks can all be treated as priority. Routine quotes, maintenance and renovation enquiries are handled as standard bookings.
Can it book hot water services?
It can. We configure your service types, brands you work with, warranty processes and whether you repair, replace or both. The caller's issue is captured and the job is booked into the right slot with the right notes.
Can it transfer urgent customers to me?
Yes. You nominate who takes after-hours and emergency calls, and the rules can change by day, time and roster. If nobody answers, the caller is booked into your next available slot and you get the transcript immediately.
Can it answer after hours and on weekends?
That is where it earns its keep for most plumbers. Calls can be answered around the clock or only outside your normal hours and when the line is busy.
Can it quote jobs?
Only within limits you set. Most plumbers give a call-out fee and indicative ranges for common work like tap replacements or blocked drains, then confirm the final price on site. It will never invent a figure.
Can it work with ServiceM8 and other job-management platforms?
Yes. Many job-management platforms — ServiceM8, AroFlo, simPRO, Fergus and similar — offer APIs or other integration methods, so enquiries, customer details, bookings and call information can be passed into your existing workflow. Supported systems are connected through custom integrations and automation, with the exact setup depending on the platform and what you want the receptionist to do. More advanced integrations are included where appropriate in higher-tier or custom deployments.
Can it handle commercial and property management work?
It can, and the questions differ. For commercial callers it captures the site, strata or facilities manager, access hours and billing contact. For residential it focuses on the fault, the address and tenancy.
Do I need to change my number?
No. Your existing business number is forwarded, either all the time or only when you are busy, after hours or unavailable.
How long until it is answering my calls?
Once we have received everything we need from you — required business information, approvals, access and integrations — you are live and answering calls within 7 business days. If we miss that deadline, your first month is free. We map your service types, emergency rules, service area, availability and escalation paths, test it with you, then switch it on.
Other industries

Built for trades and service businesses

See how the same approach works for related industries.

Electricians

Fault calls and switchboard upgrades triaged around the clock.

Dentists

New patient calls answered while the front desk is busy.

Law firms

New matter enquiries captured and routed properly.

Stop losing plumbing jobs to missed calls.

Book a short demo and we will show you how XR Media answers your calls, triages emergencies and books more jobs while you stay on the tools.

Book a DemoSee AI receptionist pricingAI receptionist for Adelaide businesses