XR MediaNever miss another potential client.
24/7 AI receptionists for Australian law firms.
When your lawyers are in court, in client meetings or out of the office, XR Media answers every call. It gathers enquiry details, books consultations, routes urgent matters and records every interaction. Based in Adelaide, serving law firms across South Australia and Australia.
Every unanswered call could be a retained matter.
Legal practices are built on responsiveness and trust. When a potential client cannot reach you, they do not wait — they call the next firm on the list.
Lawyers are in court or with clients
When a solicitor is in court, mediation or a confidential client meeting, the phone is left unanswered. The caller does not know that, and they rarely leave a voicemail.
Phones ring during consultations
A focused client meeting is interrupted by a ringing line. The call goes to voicemail, and the person on the other end may already be dialling the next firm.
After-hours and weekend enquiries
Legal issues do not follow business hours. A person in distress often searches for help at night or on Sunday. If your firm is not reachable, they move on.
Time-sensitive new matters
A potential client with a deadline, a contract issue or an urgent dispute calls once. The firm that responds first is usually the one they retain.
In law, first impressions are lasting. A caller who is met with professionalism and efficiency is more likely to trust your firm with their matter. A caller who reaches voicemail may never call back.
From enquiry to booked consultation
Your receptionist is configured around your firm: practice areas, lawyers, consultation types and the professional tone your clients expect.
Answered without delay
Every caller is greeted professionally, whether your receptionist is on another line, at lunch or the office is closed for the day.
Enquiry details captured
It collects the caller's name, contact information, practice area and a brief outline of the matter, just as a trained intake assistant would.
Booked or transferred
Initial consultations are scheduled into your calendar, confirmations are sent by SMS, and urgent matters are escalated to the right lawyer or staff member.
How a new matter is captured after hours
A realistic scenario showing what the caller, the AI and your firm experience from first ring to booked consultation.
A potential client calls after hours
A person with a commercial dispute searches online, finds your firm and calls at 7:30pm when reception has left for the day.
The call is answered immediately
Instead of voicemail, the caller is greeted by your receptionist and asked how the firm can help.
Contact details and matter type are collected
The caller's name, number, email and a brief description of the legal issue are gathered clearly and respectfully.
The matter is routed correctly
Based on the practice area, the enquiry is directed to the right solicitor or booked into the right consultation type.
A consultation is booked
Available appointment slots are offered, a time is confirmed, and the calendar is updated without anyone lifting the phone.
The firm receives the enquiry
The solicitor gets the booking, the caller's details and a full transcript, ready to prepare before the first meeting.
What changes when every call is handled professionally
The outcomes that matter most to a legal practice: more retained matters, fewer distractions and a stronger first impression.
Capture every new enquiry
A single missed call can represent a matter that runs for months or years. Make sure every prospective client reaches your firm first.
Never lose clients to voicemail
People facing legal issues rarely leave detailed voicemails. They call the next firm. Immediate answering removes that risk.
Reduce interruptions
Your lawyers and support staff can stay focused on the work that matters while routine intake calls are handled in the background.
Improve first impressions
Every caller is met with a calm, professional voice and a consistent process that reflects the standards of your practice.
Handle after-hours enquiries
Weekend and evening callers are captured, qualified and booked into your calendar before your team arrives the next morning.
Free reception for higher-value work
Your front desk can focus on document preparation, client care and billing while the AI handles repetitive intake calls.
What it actually does on a call
Everything below is configured for your firm before it takes a single live call.
24/7 call answering
Every call is answered professionally, day or night, without relying on voicemail or overflow staff.
Consultation booking
Offers real availability and confirms initial appointments directly into your calendar.
Call transfers
Warm transfers urgent matters to the right solicitor or staff member when a human is needed.
Practice area routing
Commercial, family, property, criminal or litigation matters are directed to the correct person.
Calendar integration
Works with Google Calendar, Outlook, iCal or your practice management system.
SMS confirmations
Clients receive appointment details, address and what to bring in writing.
Call transcripts
A searchable record of every enquiry for review, conflict checks and file notes.
Missed-call recovery
Instant SMS reply and callback request when a call cannot be completed.
Professional intake scripts
Configured to match your firm's tone, practice areas and confidentiality standards.
Urgent matter escalation
Time-sensitive issues are flagged and escalated according to your firm's protocols.
Law-firm specific questions
Practical answers about how the AI receptionist handles legal intake and client enquiries.
Can it book consultations for our law firm?
Can it identify different legal matters?
Can urgent calls be transferred to a lawyer?
Can it answer calls after hours?
Can it work with our practice management system?
Can every enquiry be recorded?
Will it sound like our firm?
Do we need to change our phone number?
How long until it is live?
Built for trades and service businesses
See how the same approach works for related industries.
Stop losing clients to missed calls.
Book a short demo and we will show you how XR Media captures enquiries, books consultations and protects the professional first impression your firm depends on.